1. Information We Collect

To provide our services effectively, we may collect the following information:

Personal Information

• Full Name
• Phone Number
• Email Address
• Pickup And Delivery Address
• Payment Information (Where Applicable)

Service Information

• Order Details And History
• Laundry And Garment Care Preferences
• Pickup And Delivery Schedules
• Special Garment Care Instructions
• Payment Information (Where Applicable)

2. How We Use Your Information

We use your information for the following purposes:

• Processing And Managing Laundry And Dry-Cleaning Orders
• Scheduling Pickups And Deliveries
• Providing Order Confirmations And Status Updates
• Processing Payments And Invoices
• Responding To Customer Inquiries And Support Requests
• Improving Our Services And Customer Experience
• Sending Service-Related Notifications
• Sending Promotional Offers And Marketing Communications (Where Permitted By Law)
• Complying With Legal And Regulatory Requirements

3. Information Sharing

Viva Dry does not sell, rent, or trade your personal information to third parties

We may share your information only when necessary with:

• Delivery And Logistics Partners Involved In Order Fulfillment
• Payment Processing Providers
• Service Providers Supporting Our Business Operations
• Government Authorities, Courts, Or Regulatory Bodies When Required By Applicable Law

All authorized third parties are required to maintain the confidentiality and security of your information and may use it only for approved business purposes.

4. Payment Processing

Payments may be processed through trusted third-party payment service providers. Viva Dry does not store complete debit card, credit card, or other sensitive payment information on its systems unless required for transaction processing and permitted by applicable law.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we take appropriate measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide Our Services
• Maintain Customer And Transaction Records
• Resolve Disputes And Customer Concerns
• Meet Legal, Tax, Accounting, And Regulatory Obligations

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Marketing Communications

We may occasionally send promotional offers, service updates, or marketing communications.
You may opt out of receiving promotional communications at any time by contacting us or following the unsubscribe instructions provided in such communications

8. Customer Responsibility

Customers are responsible for providing accurate and complete contact, pickup, delivery, and order-related information.
Viva Dry shall not be responsible for service delays, failed deliveries, or other issues resulting from inaccurate or incomplete information provided by customers

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access Your Personal Information
• Request Correction Of Inaccurate Information
• Request Deletion Of Your Information Where Legally Permitted
• Withdraw Consent For Marketing Communications
• Raise Concerns Regarding The Handling Of Your Information

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Services

Our services may involve third-party payment processors, delivery partners, or technology providers.

While we carefully select reputable partners, Viva Dry is not responsible for the privacy practices of independent third-party services. We encourage users to review the privacy policies of any third-party services they use

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on our website or application with a revised effective date. Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

12. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts having authority over the location of Viva Dry’s principal place of business.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Viva Dry
Customer Support

Address: Viva Dry Una-Nangal road,

opposite Parth hotel, Professor Colony,Una. (H.P.) 174303

Phone: +91 9816747676

Email: md@vivadry.com

Business Hours

Monday – Sunday: 8:00 AM – 8:00 PM

We will make reasonable efforts to respond to inquiries and requests in a timely manner.